Khaga extends global support to ERP installations deployed across locations. Khaga services are designed to provide on-time, in budget support to ensure business continuity 365x24x7. ERP support services are categorized into application support and basis support.
Khaga offers multiple levels of application support and has the capability to meet support requirements of diverse organizations. Our ERP team has the experience in providing expert assistance to resolve functional, technical and process-related issues. Khaga has well defined methodologies for setting up help desks, offering production support etc.
Khaga employs tools and techniques that build consensus, speed, and momentum in all phases from planning to management that guide support programs towards success.
• Near-shore and offshore support centers for effective support.
• Flexible support duration – Support durations are mapped to client requirements such as 24x7.
• Clearly defined and planned knowledge transition.
• Robust processes for call management and issue resolution.
• Skills improvement programs to continually update skill levels of support teams.
• Support centers located in India and Singapore to address various geographical locations.
• A well defined support governance structure.
• Metrics driven approach towards support processes.
• Well defined SLA to clearly demarcate expectations and responsibilities.
• Planned escalation and communication management techniques for timely resolution of support issues.
• Information and data security ensured by following BS7799 security standards.
We don't stuff your business into a package, we configure and customize the package to fit your business needs. ERP solutions are complex and can handle most functions, but invariably there are gaps. That's what separates us from most others -- we can fill the gaps with seamlessly integrated custom programming solutions.